18coi's commitment to responsible gaming
18coi is always by your side for safe entertainment — from deposit limits to self-exclusion, all tools in one platform.
Safe play is our priority
18coi believes that online betting and casino games are a form of entertainment — not a solution to financial problems. Our goal is to create an environment where every player can enjoy themselves comfortably, safely, and responsibly.
Gambling can be exciting, but when it gets out of control it can become harmful to individuals and their families. That is why 18coi provides a range of automatic and voluntary protection tools for every player. On this page you will find out how to use these features and where to get help.
Please remember: 18coi is strictly for people aged 21 and above. If you or someone you know is struggling with gambling, our support team is available 24/7 and ready to help.
Our protection tools
18coi's built-in tools help you keep your gaming experience fully under your own control.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit amount. Once active, the limit cannot be increased before the set period ends — it can only be reduced immediately. This is the most effective way to keep your spending within your own budget.
Spending controlTime-Out Break
If you feel you need a break, temporarily close your account for a set period — from 24 hours up to several weeks. During a time-out, you will not be able to access your account or place bets.
Temporary breakSelf-Exclusion
If you need a longer break, choose self-exclusion. Once selected, your account cannot be reactivated before the set period ends. The support team can assist you directly if needed.
Long-term protectionReality Check Reminder
You will receive a notification at regular intervals reminding you how long you have been playing and how much you have spent. This small reminder helps you make mindful decisions.
AwarenessSpending History Review
Log in to your account at any time to view your full history of deposits, withdrawals, and bets. Understanding your own patterns is the first step toward responsible gaming.
Transparency24/7 Support
Contact us about any gambling-related concern via live chat or email — support is available in both Bengali and English. Email: [email protected]
Round-the-clock supportWarning signs of a problem
If any of the following are happening in your life, it is important to act quickly. These may be signs of problem gambling:
Pay attention
- You feel the urge to put in more money beyond your budget.
- You keep playing to try to "win back" money you have lost.
- You are lying about your gambling or hiding it from family.
- You cannot stop playing, even when you want to.
- You are gambling to relieve stress, depression, or anxiety.
- Gambling is affecting your daily responsibilities, relationships, or work.
- You are playing with borrowed money or by dipping into your savings.
If any of these signs feel familiar, contact the 18coi support team via live chat or email: [email protected]
Responsible gaming principles
Know the limits of entertainment
Before gambling, set a fixed budget that you can afford to lose without it affecting your daily life. Never use household expenses or emergency savings for gaming.
Set a time limit
Give yourself a time limit before you start playing. Take a break after that time is up — it is not just a rule, it is a healthy habit.
Winning is never guaranteed
The outcome of every bet or game is independent and random. A previous win does not guarantee the next one. Play for entertainment, not as a source of income.
Not under alcohol or stress
Do not play when you are not thinking clearly or acting on emotion. It is easier to make sound decisions when you are in a good mental state.
How to activate protection tools
Activating these settings on your 18coi account takes just a few steps.
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1Log in to your account
Go to the 18coi login page and enter your username and password to access your account.
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2Go to account settings
Look for the "Responsible Gaming" menu — it can be found in the account profile section.
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3Choose your preferred tool
Deposit limit, time-out, or self-exclusion — enable one or more options based on your needs.
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4Set your time period and amount
For a deposit limit, enter your daily/weekly/monthly amount. For a time-out, choose how many days you want to pause.
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5Confirm
Save your changes. Reducing a limit takes effect immediately; increasing a limit has a waiting period before it takes effect.
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6Contact us if you need help
If you have difficulty doing it yourself, reach out via our 24/7 live chat or email [email protected] — we will help you right away.
Age verification & minor protection
18coi strictly ensures that only people aged 21 and above can create an account and play. Age is verified at registration, and additional identity verification may be requested if needed.
If there are children or teenagers in your household, use parental control software on your device. Do not hand your device to others without logging out first. Do not share your account password with anyone.
If you suspect that a minor has used your account, notify us immediately at [email protected].
Frequently asked questions
The most common questions about responsible gaming
Enjoy safely at 18coi
Play responsibly — explore slots, cricket betting, and live casino at your own pace and within your own budget.