18coi Privacy Policy

Last Updated: 2026

Introduction & Scope

This Privacy Policy ("Policy") applies to the 18coi platform ("we", "our", "platform"). When you use our website, register, or use any of our services, you are considered to have agreed to the terms of this Policy.

Purpose of This Policy

18coi believes that every user's privacy is a fundamental right. We collect your personal information solely to provide, improve, and enrich your experience with our services. This Policy clearly explains what information we collect, why we collect it, how we use it, and what steps we take to protect it.

This Policy applies only to the 18coi platform and not to any third-party websites or services. We are always committed to protecting the privacy of our users.

What Information We Collect

18coi collects information in two different ways — what you provide directly and what is collected automatically through your use of the platform.

Information You Provide Directly

You provide the following information to us directly:

Full name and date of birth (for age verification)
Contact email address
Mobile number (for bKash, Nagad, or Rocket payments)
Payment transaction details and history
Password and security question answers required for account security
Documents submitted for identity verification

Automatically Collected Information

When you use our platform, the following information may be collected automatically:

Device information (model, operating system, browser type)
IP address and geographic location (at country level)
Login and logout time and date
Navigation patterns on the platform and page visit history
Gaming activity and betting history
Information collected through cookies and similar tracking technologies

Purpose of Information Use

We use your information only for specific, legitimate, and clearly defined purposes. The main purposes for which we use your information are described in detail below.

Primary Use Cases

Account Management: To create, verify, manage, and secure your account.
Service Delivery: To operate betting, casino games, and other platform services.
Payment Processing: To complete deposits and withdrawals via bKash, Nagad, and Rocket.
Customer Support: To respond to your questions, complaints, or requests and provide support.
Fraud Prevention: To detect suspicious activity and ensure the security of the platform.
Responsible Gaming: To monitor your gaming habits and provide responsible gaming tools.
Age Verification: To ensure that only users aged 21 or above are using the platform.
Service Improvement: To analyze your usage patterns and further improve the platform experience.
Legal Compliance: To comply with applicable laws and regulations and fulfill legal obligations.

Data Retention & Security

We have adopted industry-standard security measures to keep your information protected from unauthorized access, alteration, disclosure, or destruction.

Technical Security Measures

SSL Encryption: Our entire platform is secured with SSL/TLS encryption, so all data transfers between your browser and our servers are safe.
Data Encryption: Sensitive information we collect is stored using strong encryption algorithms.
Firewall Protection: Our servers are protected by multiple layers of firewalls and intrusion detection systems.
Two-Step Verification: We provide two-step verification for account security.

Data Retention Period

We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected or as required by law.

Information for active accounts is retained for the duration of the account.
After an account is closed, certain information may be kept for a defined period to meet legal requirements.
Payment records are retained for the period required under financial regulatory rules.
At the end of the retention period, data is securely deleted or anonymized.

Information Sharing with Third Parties

18coi never sells your information under any circumstances. However, in certain situations we may share limited information with trusted partners.

Information Sharing Scenarios

Payment Processing Partners: The minimum information necessary to complete deposits and withdrawals via bKash, Nagad, and Rocket is shared. This information is used solely for processing transactions.
Game Software Providers: Our game providers, including Pragmatic Play, Spribe, Evolution Gaming, JILI, PG Soft, Microgaming, NetEnt, and Ezugi, may receive limited information necessary to operate gaming services.
Technology Service Providers: We work with trusted technology partners for hosting, analytics, and other technical services, who are bound by strict confidentiality agreements.
Legal Requirements: Information may be disclosed in response to court orders, legal processes, or valid requests from government authorities.
Fraud Prevention: Information may be provided to relevant authorities in connection with investigations into financial crime, money laundering, or fraud.
Business Entity Changes: In the event of a merger, acquisition, or asset transfer, user information may be transferred with prior notice.

Cookie Policy

Cookies are small data files stored in your browser. 18coi uses cookies to improve your platform experience and to operate services correctly.

Essential Cookies

These cookies are essential for the core functions of the platform. They are required for login sessions, security verification, and account management. Disabling these cookies will prevent the platform from working correctly.

Analytics Cookies

These cookies help us understand which parts of the platform you use most. This information is used for aggregate analysis and does not reveal any personal identity. You can disable these cookies if you wish.

Functional Cookies

These cookies help remember your preferences, such as language selection or saved login details. They make your experience easier and more personalized. You can manage them through your browser settings.

Your Rights & Controls

We believe you should have full control over your own information. Your key rights are described below.

Your Data Rights

Right to Access: You have the right to know what information we hold about you. You can request this information at any time through our support team.
Right to Correction: If any of your information is incorrect or incomplete, you have the right to have it corrected. This can be done via account settings or through support.
Right to Deletion: In certain circumstances, you have the right to request that your personal information be deleted, unless it is required by law to be retained.

Right to Object to Processing: In certain cases, you have the right to object to the processing of your information, particularly for direct marketing purposes.
Right to Data Portability: In certain circumstances, you have the right to receive your information in a structured, machine-readable format.
Right to Withdraw Consent: If you have previously given consent for a specific activity, you may withdraw that consent at any time.

To exercise any of the rights listed above, please contact our support team. We generally respond within a reasonable time after receiving a request.

Protection of Minors

18coi is for users aged 21 or above only. We take special care to protect the information of minors.

Age Verification & Protection of Minors

18coi is a platform for users aged 21 or above only. We do not intentionally collect personal information from anyone under the age of 21. We collect date of birth during account creation for age verification purposes.

If we suspect that a user is under the age of 21, we will immediately suspend that account and arrange for verification. If this is confirmed, the account will be closed and any information collected will be securely deleted.

If you become aware that a minor is using our platform, please notify our support team.

Policy Changes & Updates

We may update this Privacy Policy from time to time. We will notify you of any changes in a timely manner.

Change Notification Process

18coi reserves the right to change its Privacy Policy at any time. For any significant changes, we will notify you in the following ways:

A notice will be displayed on the platform.
A notification may be sent to your registered email address.
The "Last Updated" date on this page will be changed.

Continuing to use the platform after the updated policy is published will be considered as your acceptance of the new policy. We recommend that you review this page regularly.

If you have any questions or concerns about this Privacy Policy, please contact our support team. We are always committed to your privacy.